Privacy Policy
Soul2Sole Massage & Wellness Studio Ltd. and All Affiliated Franchise Locations
Effective Date: January 1, 2026
This Privacy Policy applies to Soul2Sole Massage & Wellness Studio Ltd., including all corporate-owned clinics and independently owned franchise locations operating under the Soul2Sole brand in Canada.
Soul2Sole is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.
Accountability
Soul2Sole Massage & Wellness Studio Ltd. is responsible for personal information under its control. All corporate and franchise locations are required to comply with standardized privacy and data protection policies consistent with Canadian privacy laws.
Information We Collect
We may collect personal information including:
• Name and contact details
• Appointment and service history
• Payment information
• Health information voluntarily provided for treatment purposes
• Website usage data (such as IP address and analytics data)
Health-related information is collected only as necessary to provide safe and appropriate massage therapy services.
Purpose of Collection
Personal information is collected and used solely for:
• Providing massage and wellness services
• Managing appointments and client records
• Processing secure payments
• Communicating regarding bookings, reminders, or promotions
• Improving service quality
• Meeting legal and regulatory obligations
We limit the collection of personal information to what is necessary for these purposes.
Consent
By booking an appointment, using our website, or providing personal information to us, clients consent to the collection, use, and disclosure of their information as described in this policy.
Clients may withdraw consent at any time, subject to legal or contractual restrictions.
Safeguards
We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:
• Secure booking systems
• Encrypted payment processing
• Restricted staff access
• Password-protected digital systems
Personal information is accessible only to authorized personnel who require it to perform their duties.
Disclosure of Information
We do not sell, rent, or trade personal information.
Information may be disclosed only:
• To authorized service providers (such as payment processors or booking platforms)
• To marketing service providers managing advertising accounts
• When required by law or regulatory authorities
All third-party service providers are required to maintain appropriate confidentiality and security standards.
Retention
Personal information is retained only as long as necessary to fulfill the identified purposes and to meet legal and regulatory requirements.
Access and Correction
Clients have the right to:
• Request access to their personal information
• Request correction of inaccurate or incomplete information
Requests may be submitted using the contact information below.
Website Cookies and Analytics
Our website may use cookies and analytics tools (including Google Analytics) to enhance user experience and measure advertising effectiveness. Users may disable cookies through their browser settings.
Contact Information
For privacy-related inquiries, requests for access, or complaints, please contact:
Soul2Sole Massage & Wellness Studio Ltd.
11312 111 Avenue NW
Edmonton, Alberta, Canada
Phone: 780-757-3452
Email: marketing@soul2solemassage.com
