Massage Therapy FAQ

Do I need a doctor's prescription for massage or physiotherapy?

No, a prescription is not required to access massage or physiotherapy services. However, some health insurance providers may require a prescription for reimbursement. Please check with your provider to confirm their specific requirements.
Is physiotherapy covered by Alberta Health Care?

Physiotherapy is not an insured service under the Alberta Health Care Insurance Plan. Clients may pay out of pocket or use private/third-party insurance benefits. Alberta Health Services (AHS) does offer funded physiotherapy for certain conditions, either virtually or in-person, through AHS clinics or contracted community providers. Note: Soul 2 Sole does not currently have a contract with AHS.
What should I bring to my first physiotherapy appointment?

Please bring workout attire (shorts, tank top, and running shoes) to allow for a complete physical assessment. Also, bring your insurance details so we can direct bill, if eligible.
How long is a physiotherapy appointment?

Initial assessments: 40–60 minutes Follow-up treatments: Approximately 20–30 minutes
Do you offer direct billing to insurance companies?

Yes, we offer direct billing to many major insurance providers for your convenience. However, coverage and eligibility may vary depending on your individual plan, so we recommend confirming with your provider or contacting us before your appointment. A full list of the insurance companies we direct bill is available on our website.
How do I book an appointment?

You can book an appointment: By phone : (780) 757-3452 Through our website : https://www.soul2solestudio.com By visiting your nearest Soul2Sole clinic
Are your clinics wheelchair accessible?

Most of our locations are wheelchair accessible. If you have any accessibility needs, please call us in advance so we can accommodate you accordingly.
Can I request a male or female therapist?

Yes, you can request a male or female therapist at the time of booking. We will do our best to accommodate your preference based on availability.
What types of massage therapy services do you offer?

We provide a variety of services including: Relaxation Massage Therapeutic/Deep Tissue Massage Prenatal Massage Hot Stone Massage Cupping Therapy Thai Table Massage Myofascial Release Please refer to our full service menu for more details.
Is gratuity included in the massage fee?

No, gratuities are not included in our service prices. Tipping is appreciated but entirely optional, based on your satisfaction.
What is your cancellation policy?

We kindly ask for a minimum of 24 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to a fee.
How early should I arrive for my appointment?

Please arrive 10–15 minutes early to complete any necessary intake forms and to ensure a relaxed start to your session.
Do I need a doctor’s referral for massage therapy?

No referral is required to book a massage with us. However, some insurance plans may require one for reimbursement. Please check with your provider for details.
Are massages covered by Alberta Health Care Insurance?

No, Alberta Health Care does not cover massage therapy services. Coverage is typically available through private health benefit plans.
Is prenatal massage safe?

Yes, we offer specialized prenatal massage services. However, we recommend waiting until after the first trimester. All prenatal clients are required to complete an intake and consent form prior to treatment.
What should I wear during my massage?

You should undress to your comfort level. You will be properly draped at all times, and only the area being treated will be exposed.
Can I book a massage on the same day?

Same-day appointments may be available depending on therapist availability. Please call or book online to check for current openings.
Do you sell gift certificates?

Yes, we offer gift certificates which can be purchased both in-clinic and online. They make a thoughtful gift for any occasion.